Refund Policy

Last updated: January 2026

This Refund Policy applies to all purchases made on emocktest.com and the eMockTest Android application, and should be read together with our Terms & Conditions.

1. Nature of Our Products

eMockTest sells digital products delivered instantly. Access is granted to your account immediately after your payment is verified. The products are:

  • Individual Mock Test — lifetime access to one test.
  • Exam Pack — lifetime access to all tests of one exam category, including future additions.
  • Premium Membership — access to all premium tests and all Exam Packs for the stated validity period.

2. No Refund After Activation

Because access is granted instantly and the content can be consumed immediately, all sales are final and no refund is provided once a purchase has been successfully activated on your account, except where a refund is required by applicable law or expressly stated below. Please review the test details, question count, duration and plan validity before completing payment. Free mock tests are available so you can evaluate the quality of our content before purchasing.

3. Failed, Cancelled and Duplicate Payments

  • Payment failed / cancelled — if the transaction did not complete, no access is granted and any amount blocked is automatically reversed by your bank or Razorpay, typically within 5–7 working days. No action is needed from you.
  • Amount debited but access not granted — this is the situation we always fix. Email support@emocktest.com within 7 days with your Razorpay Order ID / Payment ID and registered email. After verification we will either activate your access or issue a full refund.
  • Duplicate payment — if you were charged twice for the same product, the duplicate amount is refunded in full after verification.
  • Technical failure on our side — if a product you paid for cannot be delivered due to a fault on our side and cannot be remedied, we refund the amount in full.

4. How Refunds Are Processed

Approved refunds are processed through Razorpay to the original payment method only. We initiate approved refunds within 5 working days of approval; the amount typically reflects in your account within 5–10 working days depending on your bank. We do not refund to third-party accounts, wallets or by cash.

5. Non-Refundable Situations

  • Change of mind after access has been activated.
  • Dissatisfaction with the difficulty level, question selection or your own score.
  • Failure to use the purchased content during the membership validity period.
  • Loss of access due to termination for a breach of our Terms.
  • Inability to access content due to your own device, network or connectivity issues.

6. Membership Expiry

Premium memberships are one-time purchases and do not auto-renew, so there is nothing to cancel. Access simply ends on the expiry date shown in your dashboard. Individually purchased tests and Exam Packs remain accessible permanently, regardless of membership status.

7. Contact for Refund Requests

Email support@emocktest.com with the subject line "Refund Request", including your registered email, Razorpay Order/Payment ID, purchase date and a description of the issue. We acknowledge refund requests within 48 hours and resolve them within 7 working days.